Smap3D Plant Design Support

Technical support and helpdesk

Find fast and simple answers to any questions about Smap3D Plant Design software functions via the
Smap3D Plant Design Helpdesk.

As part of a valid maintenance contract, we offer support within a reaction time of two hours.
Direct your detailed questions to our qualified and certified applications engineers:
Telephone: +49 9404 9639-21
For North and South America: Telephone: +1 408 600-0536

In order to help you as quickly as possible, please have the following information at hand:

  • Version of your CAD system with service pack
  • Version of Smap3D with service pack
  • Version and operation system service pack (please find under Start – Execute – winver)
  • Details of your problem, with e.g. a screenshot of a dialogue box or an error message


Support over internet (TeamViewer)

Download TeamViewerIn addition to telephone support we can connect to your computer via internet. TeamViewer allows us to access your desktop easily and securely. In line with the proverb, "a picture paints a thousand words", TeamViewer can make solving your problems much easier. No need to install a programme; you simply log in with the session number which we give you. This option is valued by countless customers. Click here for more information about TeamViewer and answers to your security questions.


In-house support

As well as our free hotline for maintenance customers, we are happy to help you with detailed questions about configuration, learning to use our products, user training or project support, either by phone, online via Netviewer, or in-house at your premises.

Call us for more information: +49 9404 9639-21.
For North and South America: Telephone: +1 408 600-0536

System requirements

Smap3D Plant Design needs no other system requirements. Recommended system requirements for supporting
CAD systems are sufficient.