Smap3D Service And Support

As part of a valid maintenance contract, we offer Support with a reaction time of two hours. Direct your detailed questions to our qualified and certified application engineers.

Tel.: +49 9404-9639-21

You can also send queries by e-mail to

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So that we can advise you as quickly as possible, please have the following information to hand:

• The version of Solid Edge and service pack, with which you are working: this is in the Solid Edge menu under Help - About Solid Edge e.g. Version 17.00.04.03
• The version of Smap3D and service pack, with which you are working: this is under Start - Settings - Control Panel - Add/Remove programs - Smap3D Vx.x - Supportinformation
  e.g. Version 6.5.1
• The version of Smap3D and service pack, with which you are working: this is under Start - Settings - Control Panel - Add/Remove programs - Smap3D Vx.x - Supportinformation
  e.g. Version 6.5.1
• Details of your problem, e.g. a screenshot of a dialog box or an error message.

Netviewer

In addition to telephone support we can connect to your computer via internet. Netviewer allows us to access your desktop easily and securely. In line with the proverb ?a picture paints a thousand words?, Netviewer can often make solving your problems much easier.

Netviewer link

Click here for more information about Netviewer and answers to your security questions.

As well as our free hotline for maintenance customers, we are happy to help you with detailed questions about configuration, learning to use our products, user training or project days ? either by phone, online via Netviewer, or in-house at your premises.

Call us for more information: +49 (0) 9404-9639-21.