Smap3D Plant Design Support




Technical support and helpdesk

Helpdesk
Find fast and simple answers to any questions about Smap3D Plant Design software functions via the
Smap3D Plant Design Helpdesk.

Support
As part of a valid maintenance contract, we offer support within a reaction time of two hours. Direct your detailed questions to our qualified and certified applications engineers:
Telephone: +49 9404 9639-21
E-Mail:
For North and South America: Telephone: +1 408 600-0536
E-Mail:

In order to help you as quickly as possible, please have the following information at hand:

  • Version of your CAD system with service pack
  • Version of Smap3D with service pack
  • Version and operation system service pack (please find under Start – Execute – winver)
  • Details of your problem, with e.g. a screenshot of a dialogue box or an error message

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Support over internet (Netviewer)

In addition to telephone support we can connect to your computer via internet. Netviewer allows us to access your desktop easily and securely. In line with the proverb, "a picture paints a thousand words", Netviewer can make solving your problems much easier. No need to install a programme; you simply log in with the session number which we give you. This option is valued by countless customers.

Netviewer link

Click here for more information about Netviewer and answers to your security questions.



In-house support

As well as our free hotline for maintenance customers, we are happy to help you with detailed questions about configuration, learning to use our products, user training or project support, either by phone, online via Netviewer, or in-house at your premises.

Call us for more information: +49 9404 9639-21.
For North and South America: Telephone: +1 408 600-0536


System requirements

Smap3D Plant Design needs no other system requirements. Recommended system requirements for supporting
CAD systems are sufficient.